ABSTRACT
By taking as a reference the results obtained with a questionnaire used during the class period among undergraduate students at the Quevedo State Technical University (UTEQ) of Ecuador in the period Covid-19. The instrument consists of 35 questions classified into six factors: student-content interaction, student-teacher relationship, use of SGA platform and other digital tools, evaluation of online education, technological resources and evaluation of online education. The results obtained show that the proposed theoretical model is acceptable, which was confirmed by estimating it using the maximum likelihood method, establishing that the factors that predominantly affect student satisfaction in online education are: student-content interaction, student-teacher relationship and technological resources. El mes de marzo del 2020 se convirtió en un mes que América Latina no podrá olvidar debido a la suspensión de clases presenciales que ocurrió en casi todo el mundo como consecuencia directa de la cuarentena a resguardar por el COVID 19, donde el pánico colectivo, el estrés generado por el confinamiento y el rol de las instituciones educativas frente al uso de herramientas tecnológicas para crear ambientes de aprendizaje virtual improvisados, nos lleva a replantearnos el modo y la forma en que se educa en tiempos de crisis.